How to make a complaint

Complaint Form

(Please fill out and send this form only if you wish to return a product)

Seller: E.J.design, Erika Leksová, Malhostovice 14, 666 03 Malhostovice, Czech Republic, IČO: 75692091 Supervisory Authority according to §71 paragraph 2 of the Trade Licensing Act: ŽÚ Tišnov, email: info@ejdesign.cz, tel.: +420 736 154 659 (hereinafter referred to as the "Seller")

I hereby complain about the following product or service: ………………………………………………………………………..… ………………………………….………………………………….………………………………….…………… Order date: …………………………………. Delivery date: ………………………………….

Customer’s name (hereinafter referred to as the “Buyer”): …………………………………. Customer’s address: ………………………….………………………………….…………………………………. Order number: …………………………………. Invoice number: ………………………………….

Reason for complaint: …….………………………………….…………………………………………………………. ………………………………….………………………………….………………………………….……………..

Customer’s signature (only if this form is submitted in paper form): …………………………………. Date: ………………………………….

Please send the completed form to the above email address or postal address. Please send the defective product to the above address. Within 3 days of receiving the product, a decision will be made on whether to accept the product for the complaint process (unless an expert assessment of the defect is required, see Complaints Procedure). The complaint will be processed within 30 days of its submission, unless otherwise agreed. For detailed conditions for resolving complaints, see the Complaints Procedure.